Managed IT Services with Strategic Guidance
NetCare Technology Success best suits clients who value and need a comprehensive IT strategy and support service that includes regular scheduled on-site technology alignment visits. In addition, all staff are able to directly contact the NetCare HelpDesk for their day to day IT support issues.
Your IT infrastructure will be monitored and tuned by our centralised services team to ensure it remains in an optimal state, and when incidents do arise, our support services for its resolution are fully included in your monthly fee, including on-site work if that's required.
The key factor of this plan is our unique NetCare Technology Success Process which incorporates the assignment of both a Technical Alignment Engineer and a vCIO (virtual Chief Information Officer) to the client. Both team members make regular scheduled on-site visits to ensure that the technical infrastructure continues to align with the client's evolving business requirements.
5 Sound Business Reasons for Choosing NetCare Technology Success
- Smooth transition process – we invest substantial resources initially for all new Technology Success clients to ensure the IT provider transition process occurs seamlessly.
- No need to filter calls through authorised contacts – everyone in the business can contact us to report an issue or requirement (subject of course to security considerations).
- No decisions needs to be made about whether the task should be done by internal staff – just always get us to do it.
- In our experience there are always unreported issues, or niggling issues, or “when I get around to it” issues that at the end of the day affect business productivity. Technology Success provides a simple cost-effective method to encourage your staff to report all issues, big or small, so they can be addressed.
- We will liaise on your behalf with your application providers (for example your ERP service provider) on issues that relate to the operation of their software.