Trusted and Professional IT Support on an As-required Basis

NetCare OnDemand best suits clients who want to have the reassurance of having ready access to a trusted and professional IT support provider on an as-required basis.

Typical examples of clients that have a NetCare OnDemand plan are:

  • Small businesses that have moved their IT to the cloud, but still need ad-hoc technical support and expert advice;
  • Larger companies that need to add to their own internal IT staff during periods of peak activity, leave absences, and/or projects; and
  • Organisations that want to test our service capabilities before committing to a Managed Services plan.

 

NetCare OnDemand provides priority access to our IT support team on a mutually agreed monthly retainer basis, with any unused retainer value continually accumulating for use in subsequent months.

A variation on this is the purchase of a retainer amount for ad-hoc work or a specific project. A minimum purchase value of $500 (plus GST) is required for this option, with an expiry date of 12 months from the date of invoice.

NetCare OnDemand service fees are as follows:

Workshop work $140 per hour Examples: malware removal, hardware repair, operating system tuning
Remote & telephone support $140 per hour Examples: internet problems, software support, software upgrades 
On-site support $160 per hour Examples: hardware installation, network performance troubleshooting, security audit

7 Sound Business Reasons for Choosing NetCare OnDemand

  1. You lock in our hourly rates for the 12 month period, protecting you from any price rises
  2. Workshop work, remote support and telephone support are provided in 15-minute increments so simple requests can be actioned cost-effectively
  3. We don’t charge travel time for on-site visits (we have a minimum 2-hour service fee for on-site work)
  4. With your approval, we maintain documentation on your IT systems to maximise productivity over time, including the secure storage of passwords
  5. We can also provide software subscriptions on a monthly basis - examples include Office 365, anti-malware and email signatures
  6. You have easy access to our Design Desk to ask no-obligation questions about your ongoing IT requirements
  7. You can request an OnDemand services statement at any time in order to monitor your IT expenditure